Double Your Money Back Refund Policy

At tribeOS, we take advertising click fraud seriously because we want you to be happy with the results we deliver.

 

Policy Explained

If you are a victim of advertising click fraud, you may be eligible to receive double the money you spent on fraudulent clicks during the past sixty (60) days (inclusive of the date you file the claim).

Here’s how you may qualify for a double refund in three easy steps…

1. Step 1 For the period covered by your claim, you must have always had a tribeOS tracking code on your web page(s) where the fraudulent click-throughs occurred.
2. Step 2 You must promptly make your claim to our tribeOS customer support team within twenty-four (24) hours of discovering the click fraud so that we can minimize the damage caused by such fraud to you and others.
3. Step 3 You must show our tribeOS customer support team how you identified the new fraud (e.g. tools, software, analysis, etc.).

 

Policy Exclusions

Of course, some claims are ineligible for a double refund. Here is an overview of the kinds of claims that are excluded from our policy.

• Claims for any fraudulent activity that occurred sixty-one (61) or more days prior to you filing a claim with our tribeOS customer support team.
• Multiple claims per customer. If you believe click fraud has occurred on more than one of your advertising campaigns, please file a single claim covering all of the display advertising campaigns that you believe were affected by ad fraud.
• Any advertising fraud previously discovered, reported, and addressed by tribeOS. At our sole discretion, we may issue a full or partial refund for this type of claim.
• Fraudulent activity facilitated directly or indirectly by you, your employees, or agents.

 

Policy Changes & Termination

The terms of this refund policy may change from time to time. If such changes are made, we will notify you by a notice posted on our website's home page of the changes that have been made. If you disagree with the changes that have been made, please contact our tribeOS customer support team and any changes made to this policy will not apply to any advertising by you prior to making the changes.

By continuing to access the tribeOS advertising platform after changes to this refund policy go into effect, you are agreeing to be legally bound by the revised policy.

If you are concerned about the topic covered by this refund policy, you should read it each time before you use the tribeOS advertising platform.

We may also terminate this refund policy at any time by posting a notice of termination on our website’s home page. If we terminate this policy, it will apply only to any advertising by you prior to the date of termination.

This refund policy was last updated on August 19, 2019.